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General Information
Yes! We’re in the process of creating an automatic gift card system on our site, so while that’s cooking, we’re able to create any gift voucher you’d like, from a single Flowerbox to multiple ones. You can get in touch with our Customer Support Team on hello@COSMAFOLIA.co.za and we’ll create and send you your voucher. Can’t find your answer in our support centre? Contact us directly.
All offers come with their own unique code (e.g. #COSMAFOLIARULES). To redeem your offer, log on to your COSMAFOLIA Account and apply your code directly into your Cart. If this doesn’t work, please get in touch with our Customer Support Team on hello@COSMAFOLIA.co.za and they will have you sorted faster than you can say, “BLOOMING!” Can’t find your answer in our support centre? Contact us directly.
Once you’ve created your COSMAFOLIA account, visit the Plans & Pricing page and add Flowerboxes to your cart. You’ll be prompted to select which size Flowerbox you would like and how often in the month you would like to receive your Flowerbox, as part of your default subscription.
You can chose multiple sizes and frequencies.
Don’t worry – you can edit/halt/cancel your whenever you like. Your Flowerbox subscription is billed on a Wednesday at 10am and your order will arrive on your choice of Delivery Day. Can’t find your answer in our support centre? Contact us directly.
Getting started with COSMAFOLIA is easy and creating an account means you’ll be able to order Flowerboxes and more items. On our homepage, you can sign up by clicking the orange button in the top right of the screen. Enter your contact details to create your COSMAFOLIA account and you’ll be able to start browsing Flowerbox subscription choices as well as on-demand Flowerboxes. Select what you’d like to order and follow the check-out prompts to secure your Cart. Can’t find your answer in our support centre? Contact us directly.
We try our best to follow best practices from growing, to harvest, to cooling them at just the right temperature, to have the flowers last for a week.
However, day & night temperatures in your home will have an impact on blooms.
As well as certain cultivars. One rose may be more fragrant, but therefore last shorter.
Can’t find your answer in our support centre? Contact us directly.
Our flowers are cut the day before delivery. We start cutting in the early mornings to preserve the blooms longevity and refrigerate them overnight, this way they go into dormancy and conserve the moisture in their leaves. We stop cutting when temperatures rise to high.
We cut blooms at different stages and lengths. 70% buds; 20% open buds and 10% fully opened blooms. This way you can enjoy all stages, the buds last longer but the fully opened bloom gives immediate impact in your arrangement.
Can’t find your answer in our support centre? Contact us directly
Our flowers are grown by our friends on our partner farms, who farm and do business ethically. The flowers are always local to you. If you live in the Western Cape you will only receive flowers from the Western Cape.
Can’t find your answer in our support centre? Contact us directly.
Your Flowerbox will always be a surprise, even to us. That said, it is always filled with the freshest, most beautiful seasonally available flowers. For example. November to June the roses are in bloom. In winter we may use Fynbos, Proteas or Sweetpeas or mix them all up.
Can’t find your answer in our support centre? Contact us directly.
My Subscription
It is easy to pause your subscription. Simply log on, head to your Subscription tab and click “Pause”. We will send you an email on Tuesdays to remind you of to spoil yourself that week and check in to see whether you’d like to activate your account and order the surprise Flowerbox. Can’t find your answer in our support centre? Contact us directly.
Orders close at 10 am on Wednesday. Once orders close, your account will be debited, if it is active. You’ll receive an order invoice via email, outlining the meals that will be delivered the following week. Can’t find your answer in our support centre? Contact us directly.
Yes – your subscription will auto-renew on a weekly basis if you keep your account active. If you pause your account, your subscription will not auto-renew, unless you manually activate it again. Therefore you can plan ahead and skip any week as long as your account is paused before Wednesday at 10 am. Can’t find your answer in our support centre? Contact us directly.
If you miss the 10 am cut-off for orders, you still have a chance to change your order. Please get in touch with our Customer Service team as soon as possible, notifying them of your changes or cancellation.
Unfortunately, we cannot make any changes after 12 pm. In order to minimise waste (and to ensure everything in our Flowerboxes is as fresh as possible), we don’t hold stock and need to let our growers know what to source for us. Can’t find your answer in our support centre? Contact us directly.
Our subscription-based service makes it even more convenient for you to receive a Flowerbox each week without having to re-enter any information. Remember that our subscription service is flexible, which means that you can pause your account at any time, and adjust how many Flowerboxes you would like to receive in any given month (1, 2, or 4). Can’t find your answer in our support centre? Contact us directly.
Managing my account
Click on your profile on the top right hand corner of the screen and select Delivery from the navigation menu. You can make changes to your delivery information here. Can’t find your answer in our support centre? Contact us directly.
Once you’ve logged in, click on your profile in the top right hand corner of your screen, and then click on Your Account. From here, you can change your name, surname, email address and phone number. Can’t find your answer in our support centre? Contact us directly.
Click “Log in” from our homepage and select “forgot password?”. We’ll send you a link to reset your password via email. Simple! Can’t find your answer in our support centre? Contact us directly.
Yes! You can add multiple delivery addresses from the Delivery page by clicking Add New Address. If you’d saved multiple addresses, please make sure to select the correct address you’d like your COSMAFOLIA order to be delivered to. You can find your saved address in the Your Current Address field, or on the navigation bar on your homepage. Can’t find your answer in our support centre? Contact us directly.
Click on your profile on the top right hand corner of the screen and select Payment from the navigation menu. You can make changes to your delivery information here. Can’t find your answer in our support centre? Contact us directly.
If you’d like to select the communication you want to receive from COSMAFOLIA, simply head to your profile and select Email Preferences from the navigation menu. Here you can unsubscribe from communications you’d prefer not to receive. Can’t find your answer in our support centre? Contact us directly.